Customer care 7/7
How to register?
How do I choose my user name?
How do I choose my password?
Why do I have to provide personal data when registering?
How do I become a client?
How is my data protected?
What are ZEturf's user conditions?
Why register ? The registration gives you access to our parimutuel service on French and international horse races. Registering enables you to create a secure account; you will be the only person allowed to access it.
How do I register? First, you have to fill in the registration form and deposit a first payment of €15 minimum. Your account will automatically be credited with the first part of your €150 or more bonus. You are then ready to place your first Bet !
How do I choose my user name? Youwill log in ZEturf with your user name. Choose a user name you are sure to remember Your user name must be composed of at least 6 characters: Ex: martin42, Verena B, JuanSarto…
How do I choose my password? Your password is strictly confidential and must not be communicated to any third person. It must be composed of between 6 and 16 characters. For it to be secured, it must be composed of at least 1 figure and at least 1 letter. The level of inviolability of your account mainly depends on the level of complexity of your password. We strongly recommend that you do not use a name or an existing word in any language. Nevertheless, you can include capital letters and signs.
Why do I have to provide personal data when registering? The need for a high level of security is inherent to an online betting activity, so it implies that each user fills in the necessary information for his/her identification and for respect to the applicable law.
How do I become a client? After your registration validated and your first payment deposited, you can start betting with ZEturf. We will be happy to offer you a bonus of 150€ or more after this first deposit.
How is my data protected? The protection of your data is a key element of our security policy. We use the latest technological innovations to ensure a maximum level of security (Firewall, SSL). Our banking transactions are provided by Barclays Bank, one of the most prestigious European banks. We commit ourselves never to giving to a third party for commercial purposes any of your personal details.
What are ZEturf's user conditions? Please click on the link "Terms and Conditions" to read the ZEturf's user conditions.
What can I do once I have opened my ZEturf account?
How can I access my ZEturf account?
What can I do if I have forgotten my user name and/or my password?
How to make deposits?
How to make withdrawals ?
How can I modify my personal data ?
Why can't I change some of my personal data?
What can I do once I have opened my ZEturf account? Your ZEturf account enables you to have access to the betting interface. You will be able: - To make deposits (see: "How to place a bet on ZEturf?") - To place bets (see: "How to make deposits?") - To see your ongoing bets (and modify or cancel them up to 10 minutes before the official start). - To see the history of your bets - To ask for withdrawals (see "How to make withdrawals?") - To modify some of your personal data (see "How to modify my personal data?") - To modify the list of emails you want to receive - To access a range of services (bonuses, the betting guidebook, more information, responsible gambling)
How can I access my ZEturf account? If you have already opened a ZEturf account, you can access it by entering your user name and your password in the log in area (in the top right part of our home page) and by clicking on "Log in".
What can I do if I have forgotten my user name and/or my password? Click on "Password forgotten" in the log in area (in the top right part of our home page), or on the link "password forgotten". If you forgot your user name, you will be asked to fill in your e-mail address and your password. We will send you a reminder e-mail with your user name. If you forgot your password, you will be asked to fill in your user name and your e-mail address. We will send you an e-mail with a new password. If you forgot your user name and your password, please contact our custumer care service by e-mail providing them with: - Your surname -Your first name -Your date of birth -Your address - Your e-mail address Our customer care team will contact you the soonest possible to explain you the process to follow.
How to make deposits? Click on the Deposit link (in the Grey block “My account”). After selecting your deposit method, please fill in the necessary information (which can be different according to the deposit method), then click on "confirm your payment"). If you make a deposit by credit card, after you bank agrees, your deposit is immediately available on your ZEturf account.
How to make withdrawals ? Click on the Withdrawal (in the Grey block “My account”). After selecting your withdrawal method, please fill in the necessary information (it can be different according to the withdrawal method) and then click on "confirm your withdrawal". If you make a withdrawal by credit card, once our process of checking is completed, your deposit is immediately credited to your bank account.
How do I modify my personal data? Click on "My Account" in the upper part of the home page. You will see your personal information and if necessary, you will be able to modify the one that are not in grey. To save your changes, it is necessary that you type and validate your password.
Why can't I change some of my personal data? Some of your personal information is not modifiable on line in order to increase your security. If you want to modify your personal data, please contact our customer care service.
How to bet on ZEturf?
How are my bets protected on ZEturf?
Which types of bets are available on ZEturf?
What are probable odds?
What is the minimum stake? What is the maximum stake?
When can I place a bet?
Is it possible to modify or cancel a bet?
How to bet on ZEturf ?
After logging in ZEturf, you will be offered various ways of betting (shown by a "B" in the icons of the menu):
Cards and tips and
You can place a bet in four stages:
There are three different types of bets on Zeturf:
"Single": You can pick one or several
horses, on the same selection, by betting either
"Single - Win" or "Single - Show" or "Win" and
How are my bets protected on ZEturf? A method taken from banking techniques enablesus to ensure that when you place a bet and that it is accepted by ZEturf, nobody can neither substitute for you nor misappropriate your winnings.
Which types of bets are available on ZEturf? Single Single - Win: Find the winner of the race. Single - Show: You win if your horse finishes either first, second or third of the race (for races with at least 8 runners), or either first or second of the race (for races with less than 8 runners). 3 ways to bet: Win or Show or Win/Show When?: Everyday, on every race. Stake: The minimum stake is 1€ Examples: Your selection: 12 to Win Result: 12-5-7 You selected the first of the race. You earn the winnings of the Single - Win bet. Your selection: 7 to Show Result: 12-5-7 You selected one of the three first of the race. You earn the winnings of the Single - Show 7. Your selection: 12 Win/Show Result:12-5-7 You selected the winner of the race, that is within the three first of the race. You earn the winnings of the Single - Win 12 and of the Single - Show 12.
Placed Dual Forecast: You choose two of the three first horses (first-second, first-third, second-third).
3 ways to place a bet: Reverse or Placed or Reverse/Placed
Your selection: 5-12 Reverse Forecast
Your selection: 7-12 Placed Dual
Your selection: 5-12 Reverse/Placed
Your selection: 5-7 Reverse/Placed
Your selection for a race including
between 4 and 7 runners: 6-2 "Straight"
C) Trifecta Box
You win if the horses you selected
finish first, second and third, in either order.
Your selection: 12-5-7
Your selection: 5-7-12
If a race has between 4 and 7
D) ZE 4th
It is a Single - Win bet on the 4th of the race.
Minimum stake: 1€
When?: Everyday for several races.
Your selection: 4
E) ZE 4
You win if you selected the horses that finish first, second, third and fourth in either order.
Minimum stake: 0.50€
When?: Everyday for several races.
Your selection: 12-5-7-8
Your selection: 8-5-7-12
F) ZE V
ZEturf chooses the meeting(s) of the day (one bet by meeting)
The gambler, in the selected meeting, chooses:
1. Five races
2. The horses in every selected race
The winnings, (the amount of the stakes) * Distribution Rate (set by ZEturf) is shared between the gamblers who have found the five winning horses in the selected meeting.
The bet is open as long as there are 5 remaining races in the selected meeting card. The bets can only be placed on the races that have not started.
The winnings are paid when the winnings of the last meeting are paid.
What are probable odds? The probable odds enable to estimate the chances of victory and the winnings than can be expected from each horse for a “Single - Win” bet. The more punters there are betting on a horse, the lower the probable odds are, and the smaller the amount of money to earn. Conversely, the less a horse is being bet on, the higher the probable odds are, and the bigger the probable winnings are.
What is the minimum stake? What is the maximum stake? The minimal stake is 0.50 Euro for Trifecta Ze4 and Ze5 bets. The minimal stake is 1 Euro for every other bets. The maximum stake depends on the type of race and the types of bet. It is shown when you validate your selection.
Till when can I place a bet? You can place a bet until the bets are closed, when the bell rings on the racecourse, i.e. at the very beginning of the race. In case of a false start, ZEturf opens the bets again until the bell rings again.
Is it possible to modify or cancel a bet? It is indeed possible to modify or cancel a validated bet up to 10 minutes before the official start of the race. You have to go in your "ongoing bets" and to click on "modify" or "cancel".
Which types of races can I bet on with ZEturf ?
Why are ZEturf winnings generally better than the competitors' ones?
Is there a conflict of interest offering both tips and a betting service?
What happens if the horse I bet on is a non-runner?
What happens if the race is cancelled or postponed?
What happens in case of disqualification after the race?
What happens in case of a dead heat?
How are the winnings for "show" bets calculated?
Which types of races can I bet on with ZEturf ? On ZEturf, you can bet on many of the French and international horse races.
Why are ZEturf winnings generally better than the competitors' ones? Zeturf’s winnings are generally and statistically better because ZEturf redistributes better pay back ratios. When you win on ZEturf, you thus earn, in most case, more money than with our competitors. The winnings are not systematically better as ZEturf’s distribution of the stakes by horse may differ from that of its competitors and winnings may therefore differ.
Is there a conflict of interest offering both tips and a betting service? Thanks to the parimutuel system, ZEturf does not play against the punter(unlike the fixed odds system). Zeturf offers users the possibility to play with each other. Therefore, it is not in Zeturf interest to see you loose your bet (not as a bookmakers). That is why we offer quality information, in order to optimize your winning chances and to make you satisfied.
<What happens if the horse I bet on is a non-runner? If the horse you bet on is a non-runner, the bet on this horse is cancelled. - For a "Single" bet (Win or Show) the bet is fully cancelled and your stake is recredited to your account. - For a "Reverse Forecast" bet, if one of the selected horses is a non-runner, ZEturf will carry the combinations over to "Single - Win" for the horse that runs. If you win, the winnings will be the ones of "Single - Win". - For a "Placed Dual Forecast" bet, if one of the selected horses is a non-runner, ZEturf will carry the combinations over to "Single - Show" for the horse that runs. If you win, the winnings will be the same as "Single - Show". - For a "Trifecta Box", ZEturf carries the combinations over to "Reverse Forecast" (1 horse selected does not run) or over "Single - Win" (2 selected horses do not run). And so on for all exotic Bets
What happens if the race is cancelledor postponed ? In case the race is cancelled, all bets made on this race are refunded. If a race is delayed or postponed to another date, it is considered as a cancelled race. All bets made on this race are refunded. In case of exceptional incidents, and when bets are refunded on the racing field, all types of bets made on this race shall be refunded by Zeturf.
What happens in case of disqualification after the race? The official result is the final order of finish as published on the racecourse. Late disqualifications do not modify in any case the winnings for this order of finish.
What happens in case of a dead heat? Single Win bets on all the horses placed first get a Winning Single Show bets on horses placed first and second (in the races with less than eight horses) and Show bets on horses placed first, second and third (in the races with eight horses and more) get a winning. All the combinations on horses placed in Second, Third, fourth or fifth place according to the cases, Get a winning
How are calculated "Placed" winnings? The amount of each stakes placed on the Horses or combination to be paid (i.e. two horses placed for racers of seven goers or less, Three horses placed for races of eight goers or more, and three combinations for the swinger placed bet) is withdrawn from the total stakes’ amount. The remaining amount is then equally divided into each of the horses or combinations to be paid. Then each amount is divided by the number of winners for each combination. Then the betting Unit (1 €) is added to find the gross winning amount.